Privacy Policy

Shipments from our store can usually be filled by the next business day...if there is a delay beyond that time ADD HELIUM will contact you via email to give you an estimated shipping date.

Shipping Methods:

INTERNATIONAL

First Class International: 10+ business days to customs, NO Tracking provided

Small Flat Rate International: 5-10 business days, NO Tracking provided

Priority International: 5-10 business days, Tracking Provided

Express International: 3–5 business days, Tracking Provided

Premium DHL International: 3–5 days to your door, Tracking & product insurance provided

DOMESTIC

FREE shipping is included on all domestic orders.

Alaska & Hawaii receive FREE shipping up to 25 lbs.

Express Mail is available as a shipping upgrade.

Refund, Returns and Cancellation Policies:

Returns -- Your complete satisfaction is our goal. With the exception of a few specific items (special orders,custom build items), if an item you purchase from us does not meet your expectations, you may return it for a refund or exchange. If you wish to return an item, please contact us for a Return Authorization. We will issue a refund or ship your exchange as soon as we receive your properly authorized return. There is no charge for restocking.





ADD HELIUM ONLINE STORE

Our Commitment To Your Privacy

Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.

What Information Is Collected:

As part of the order process, the following information is collected from shoppers:

Name Shipping/Billing Address Email address Phone number Credit/Debit Card Information [Add any additional data here]

How That Information Is Used:

Our Commitment To The Security of Your Data

Customer Purchases -- You are asked to provide certain personal information when you purchase or intend to purchase from ADD Helium, including such information as name, address, telephone number. The personal information collected during the process is used to manage your account (such as for billing and payment purposes) and deliver the product or service. You may choose not to provide this information; however, in some circumstances, we may be unable to complete the transaction. This information is not shared with third parties.

Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.

Contact Us: peter@addhelium.com